Privacy Policy

Edge Building & Construction
Effective Date: Jan 1st, 2025

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Edge Building & Construction (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

Personal Information:

  • Name, email address, phone number, physical address

  • Payment information when you make a purchase or request a quote

  • Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Project Information:

  • Property address, project details, construction requirements, budget information

  • Site surveys, existing building plans, zoning information, utility locations

  • Technical information such as structural reports, environmental assessments, building code requirements

  • Photography including site photos, progress documentation, completed project images

  • Legal documents such as property deeds, easements, permits, regulatory approvals

Non-Personal Information:

  • IP address, browser type, device information

  • Website usage patterns and analytics

  • Cookies and similar technologies

Customer Communication:

  • Records of inquiries and service requests

  • Appointment details and preferences

  • Service history and feedback

  • Records of phone calls, emails, text messages, and in-person meetings

  • Communication with subcontractors, suppliers, and other project stakeholders

2. How We Use Your Information

  • Providing construction, design-build, and project management services

  • Communicating project status, schedules, and updates

  • Processing payments and managing billing

  • Coordinating with subcontractors, suppliers, and stakeholders

  • Scheduling consultations and site visits

  • Maintaining project documentation and records

  • Improving website functionality and preventing fraud

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including project updates, appointment reminders, customer support, and important updates.

Opt-In & Consent:

  • You will only receive messages if you have explicitly opted in

  • By providing your phone number and opting in, you confirm you are the subscriber or customary user of the number and have the authority to consent

  • We maintain timestamped records of all opt-in actions

  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

  • You can cancel SMS notifications at any time by replying “STOP”

  • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in

  • All opt-out requests are processed within 24 hours

Message Frequency & Content:

  • Message frequency varies by project stage, typically 1–4 messages per month unless urgent updates require more

  • Messages will include project updates, appointment confirmations, schedule changes, and urgent project communications

  • No promotional messages will be sent without specific consent

Help & Support:

  • Reply “HELP” for assistance or contact us at info@edgebandc.com

  • Customer support is available during regular business hours

Carrier Information:

  • Standard message and data rates may apply

  • Carriers are not liable for delayed or undelivered messages

  • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Subcontractor sharing for support services is permitted. All other use case categories exclude text messaging originator opt-in data and consent.

4. Information Sharing & Disclosure

We may share information with subcontractors, suppliers, architects, engineers, financial institutions, and professional service providers only as needed to deliver services, comply with legal obligations, and process payments. All vendors are contractually obligated to maintain confidentiality.

5. Data Security

We implement encryption, secure access controls, regular security reviews, employee training, and breach notification protocols to safeguard your information. No system is 100% secure, but we use industry-standard measures.

6. Data Retention

We keep data for as long as needed to provide services, comply with legal requirements (typically 7 years), and maintain project documentation for warranty or future reference.

7. Cookies & Tracking

We use cookies to improve site experience, analyze usage, and remember preferences. Disabling cookies may impact site functionality.

8. Your Rights & Choices

You have the right to access, update, or delete your data, opt-out of SMS by replying STOP, withdraw consent, and request a copy of your data by contacting us.

9. Contact Us

Edge Building & Construction
123 Main St, Rochester, NY 14607
Phone: +1 (555) 987-6543
Email: info@edgebandc.com
Website: https://edgebandc.com

Terms of Service

Edge Building & Construction
Effective Date: Jan 1st, 2025

SMS Messaging Terms & Compliance

  1. Program Description:
    We send project updates, appointment confirmations, schedule changes, and service notifications to customers who have opted in via our website, project agreements, or documented verbal consent.

  2. Message Frequency:
    Message frequency varies by project stage, typically 1–4 messages per month, with possible additional messages for urgent updates.

  3. Cancellation Instructions:
    Text “STOP” to cancel. You will receive a confirmation message and no further messages unless you rejoin by replying “START.”

  4. Support:
    Reply “HELP” for assistance or email jeannine@edgebandc.com or call 585.310.5120 during business hours.

  5. Carrier Liability:
    Carriers are not responsible for delayed or undelivered messages.

  6. Message & Data Rates:
    Standard carrier rates apply.

  7. Age Restriction:
    You must be 18 years or older to participate.

  8. Privacy:
    See our Privacy Policy above for details.

General Terms

By using our website, you agree to be bound by these Terms, our Privacy Policy, and any additional conditions. You agree to: - Provide accurate information when submitting inquiries - Use the site for lawful purposes only - Keep login credentials secure if an account is created

We may update these Terms and will post updates on our website.

Governing Law

These Terms are governed by the laws of New York State. Disputes will be resolved through binding arbitration in that jurisdiction.

Contact

For questions regarding these Terms:

Edge Building & Construction
1657 East Avenue, Rochester, NY 14610
Phone: 585.310.5120
Email:jeannine@edgebandc.com